Customer Service
If you have any outstanding questions that cannot be answered by the information below, please feel free to reach us using the contact form or call us at (208) 806-1212. Please include your order number.
GENERAL INFO
LaxAllStars.com is a very small lacrosse media company dedicated to growing the game. We produce content daily and welcome passionate fans to join our cause. Together, our 12 blogs and 40+ contributors are growing the game everyday. The Lacrosse Shop was formed as a way to help fuel our mission.
While our website can be accessed all lacrosse the world, our merchandise is shipped from the great State of Idaho (Boise). Yes, there is lacrosse in Idaho! :)
If you have questions about the products offered in the Lacrosse Shop, please use our contact form or hit us up on Twitter. We will get back to you within 24 hours.
FREQUENTY ASKED QUESTONS
Q: Why is your standard Shipping & Handling fee $8.99? (the #1 question we get asked)
A: The cost doesn't just cover Shipping, but Shipping & Handling. The entire S&H process is handled by our company's 1st ever employee, who we pay from the handling portion of our Shipping & Handling fees. We want our customers to understand this up front - when you buy something from The Lacrosse Shop, you are not only fueling our fire, you are also providing job security to the man behind the scenes!Q: Why do I get an email saying my MBBM shades shipped from somewhere else?
A: MBBM shades got so popular that we kept running out of them. To curb this problem, and increase your options for lenses, we decided to have them shipped directly from the guys over at MBBM. This way, we will never run out of shades and there won't be any problems in getting you the exact pair(s) you picked out. MBBM ships out their orders every Thursday from New Hampshire.
DOMESTIC SHIPPING & HANDLING
Lacrosse All Stars ships your Lacrosse Shop order via USPS. All packages are shipped with Delivery Confirmation. Orders are shipped every Monday, Wednesday, and Friday at 12 PM PST/3 PM EST. All orders ship same day M/W/F if placed by 11:30am MST. If you ordered sunglasses, please read below.
Man Bro Bro Man orders are shipped out directly from our supplier in New Hampshire every Thursday. If you ordered other items in addition to sunglasses, you will receive 2 separate packages in the mail, most likely on different days. Sunglass orders typically arrive within one week of purchase.
Shipping rates are based on order total:
USPS First Class (2-5 days): $0.01 - $5.00 = $1.99
USPS First Class (2-5 days): $5.01 - $20.00 = $4.99
USPS Priority (1-3 days): $20.00 - $99.99 = $8.99
USPS Priority (1-3 days): $100+ = $13.99
USPS Express (1-2 days): $0.01+ = $26.99
CANADA SHIPPING & HANDLING
USPS Priority (3-7 days): $0.01 - $99.99 = $10.99
USPS Priority (3-7 days): $100+ = $16.99
INTERNATIONAL SHIPPING & HANDLING
The Lacrosse Shop can ship to many corners of the globe with the following shipping rates, based on order total.
USPS International Priority (7-14 days): $0.01 - $49.99 = $14.99
USPS International Priority (7-14 days): $50 - $99.99 = $24.99
USPS International Priority (7-14 days): $100 - $199.99 = $34.99
USPS International Priority (7-14 days): $200+ = $44.99
If you experience any problems, please use our contact form.
RETURNS/EXCHANGES
Lax All Stars will accept returns and/or exchanges for products purchased through our website within 30 days of the original purchase. Please ship the package with a reputable company so you can track the package to ensure we received it. Please plan on about 1-2 weeks turn-around time to get the return credited or exchange shipped out to you. We will ship the product back out to you free of charge by the same way it was originally shipped.
Please use our contact form to arrange a return/exchange so we can be prepared for your package well ahead of time.
RESELLER PURCHASE PROGRAM
We are always open to giving individuals great deals on Lax All Stars branded products for Corporate & Group Sales, Team Sales and Event Sales. If you are interested, please send an email to info@lacrosseallstars.com with the subject line "Reseller Purchase Program." We will get back to you shortly with information and requirements.
